Network Security Engineer - Netskope Project
| Published Date : Jul 15, 2024 Location : Tamil Nadu » Chennai
Description : Overview: Our client is a leading digital technology and customer experience services company known for its agility, innovation, and focus on client outcomes. Job Responsibilities: Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. Check the case queue and clear the cases in it before the end of the shift Help customers with Netskope products and services. Update ZD with case updates and set SLA accordingly Manage caseloads & backlog in a timely manner, drive them for a closure Take ownership for problem resolution, problem reproduction and escalation. Escalate cases to the L2 team whenever required with proper documentation ... |