Help Desk Analyst

Description : Help desk Analyst is responsible for Providing Technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May help concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems The ideal person for this position has an exceptional eye for detail, expertise as Information Technology Specialist, and a solid understanding of System Analysis tools. He/she will have knowledge of principles of process of providing customer and personal Services. This includes Customer Needs, assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of Computer hardware and software including applications...